Cell phone technology has evolved from the days of those large and rather expensive PBX systems hanging on walls in office buildings with separate cabling. Years later, high- quality voice over IP offers some advantage managing the communication over data lines. VoIP technology brings these advantages to small and medium-sized companies.
First, voice data moves quickly and brings less interference, and today’s routing and switching technology has improved – increasing the the reliability of the VoIP phone service.
For many companies, especially smaller organizations, there is a reliance on cell phone technology, and specifically on employees’ personal devices. Voice over IP addresses the risks that come with using employee-owned devices:
- VoIP allows you to load an app onto your cell phone so that it functions unlike a personal cell phone
- The app can display a company’s primary number when calling – so that clients see the call coming from the company, not from a private number
- Customers do not have your team members private numbers stored in their devices
- If an employee leaves, client follow up is still with your company name and number
In addition to improvements in VoIP technology, cloud technology works with and amplifies phone technology in beneficial ways:
- A cloud-based system always answers the call
- When you lose power at your facility, the cloud still operates and the phones still work
- An auto attendant can answer calls and direct them to the right person or department
- PC-based apps make it possible to access VoIP with a headset and computer. This connects you to prospects, partners, and clients just like using Teams or Zoom – each with their own IP interface.
Today’s phone systems offer the features and functionality that are right for any small to medium sized business – like the ability to see when calls were made, or to interface with today’s modern customer relationship management systems.
Technology experts like the team at PSN Technology are crucial in helping companies leverage technology to improve efficiency, reach more customers, and achieve their business goals. The experts at PSN Technology manage the functions critical to your success, freeing you up to do what you are best at.
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Philipp Emma | philipp@psntech.com | 313-715-3421 (cell)