In the hospitality sector, particularly within hotels, numerous integral technology parts must work together seamlessly to create a modern guest experience.
Guest amenities like in-room movie streaming services require an interface with the hotel’s property management system (PMS) to extract guest names for personalized welcome messages on the TV, which is common in mid to higher-end hotels.
Furthermore, the PMS needs to interface with various other systems, including:
- Restaurant Point of Sale (POS) systems
- Telephone systems (though less utilized now due to cell phones)
- Wireless internet for guest rooms and back-office areas
- Electronic key card systems
The challenge arises when coordinating these drastically different technologies and numerous third-party vendors. This often leads to “finger-pointing” when issues occur.
PSN Technology specializes in streamlining these operations by offering a single point of coordination. We engage directly with Tier 2 and Tier 3 technology support staff, bypassing less effective Tier 1 help desks, to ensure everything works together correctly.
For instance, if the interface between the property management system and the key system is out of sync, we step in to talk with the relevant technical teams and assist in restoring synchronization.
While major vendors like Oracle, Safelock, and Phonesuite provide excellent vertical solutions, they typically focus only on their specific product. Our value proposition is focusing on the entire enterprise, ensuring all these disparate systems work harmoniously together for the hotel operator.
Contact us to learn more.
Philipp Emma | philipp@psntech.com | 313-715-3421 (cell)